FCC Invites Comment on Proposed Metrics for Captioned Telephone Services

Comments due:  March 3, 2021

Reply comments due:  April 2, 2021


On October 2, 2020, the Federal Communications Commission (FCC) released a Further Notice of Proposed Rulemaking (FNPRM) proposing and seeking comment on measurable standards and metrics for captioning delay and accuracy in the Internet Protocol Captioned Telephone Service (IP CTS) and Captioned Telephone Service (CTS).  The FNPRM also invites comment on guidelines for testing telephone captioning services against performance standards and the appropriate entity for carrying out performance measurements.


On February 1, 2021, the FNPRM comment due dates were published in the Federal Register. On February 8, 2021, the FCC released a Public Notice to announce the comment due dates.


Interested parties may file comments by accessing the Electronic Comment Filing System at https://www.fcc.gov/ecfs/filings.  All filings must reference CG Docket Nos. 13-24, 03-123, and 10-51.  People with disabilities who need assistance to file comments online at https://www.fcc.gov/ecfs/filings may request assistance by email toFCC504 [at] fcc [dot] gov.  


Press Release:

URL:     https://www.fcc.gov/document/fcc-reforms-ip-cts-rates-and-proposes-ip-ct...
Word:  https://docs.fcc.gov/public/attachments/DOC-367241A1.docx
PDF:     https://docs.fcc.gov/public/attachments/DOC-367241A1.pdf
Text:    https://docs.fcc.gov/public/attachments/DOC-367241A1.txt


Report and Order, Order on Reconsideration, and FNPRM:

URL:     https://www.fcc.gov/document/fcc-reforms-ip-cts-rates-and-proposes-ip-ct...
Word:  https://docs.fcc.gov/public/attachments/FCC-20-132A1.docx
PDF:     https://docs.fcc.gov/public/attachments/FCC-20-132A1.pdf
Text:    https://docs.fcc.gov/public/attachments/FCC-20-132A1.txt


Federal Register Notice (86 FR 7681):

URL:    https://www.govinfo.gov/app/details/FR-2021-02-01/2021-01191

PDF:    https://www.govinfo.gov/content/pkg/FR-2021-02-01/pdf/2021-01191.pdf


Public Notice (announcing comment due dates):

URL:     https://www.fcc.gov/document/cts-and-ip-cts-metrics-further-notice-comme...   

Word:  https://docs.fcc.gov/public/attachments/DA-21-135A1.docx

PDF:     https://docs.fcc.gov/public/attachments/DA-21-135A1.pdf

Text:    https://docs.fcc.gov/public/attachments/DA-21-135A1.txt


General information on TRS is available at www.fcc.gov/trs; on IP CTS at www.fcc.gov/ipcts; and on CTS at www.fcc.gov/cts.  For further information, please contact William Wallace, Disability Rights Office, CGB, at (202) 418-2716 or William [dot] Wallace [at] fcc [dot] gov.  Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC's ASL Consumer Support Line at (844) 432-2275 (videophone).